Customers who cancel more than 3 hours before the scheduled pickup time will receive a refund, excluding non-refundable credit card processing fees charged by Stripe or other payment processors.
Cancellations made within 3 hours of pickup are non-refundable.
No refund will be provided if the customer does not appear at the pickup location without prior written cancellation.
Reservations may be rescheduled with more than 3 hours notice at no additional charge, subject to availability.
If Airport Express must cancel a service due to unforeseen circumstances, customers may receive a refund or reschedule their reservation. Non-refundable payment processing fees may still apply.
